Managed Services

We help our customers reduce their costs, risks and improve Return on Investment (ROI) when integrating new technologies. So, it comes as no surprise, NTS is the right choice when it comes to managing your IT environments.

Why NTS?

Companies outsource their IT infrastructure functions to enable subject matter experts to manage those functions, freeing internal resources to focus on other core activities. Utilizing offshore labor for outsourced RIM functions also can result in improved quality and decreased costs. Other benefits to off-shoring IT Infrastructure functions to NTS include:

.Domain expertise
.Subject matter experts provided
.Experienced staff monitoring your infrastructure
.Maximize performance
.Reduced downtime
.Improved service-level agreements (SLAs)
.Improved quality

.Well-documented and well-defined procedures
.Best practices
.Cost reduction
.Lower staffing costs
.Blended staffing models
.Service snapshot

Service Levels

.From standard business day to 24x7 as required
.Complete suite of full service IT managed services offering.
.On-site and Remote support fully supported
.Default ‘out of hours’ service windows

Process and Engineering Quality

.Industry and Vendor certifications to ensure support provided by certified engineers.
.ISO 27001 compliance.

Reporting and Billing

.Internet-based reporting with full incident-logging
.Monthly billing
.Unique Customer Portal

Remote Infrastructure Management

Remote Infrastructure Management (RIM) from NTS provides skilled offshore resources to perform infrastructure management services. NTS provides resources to manage enterprise core IT systems, including hardware, software, networks and connectivity.

With NTS, you have complete control over the equipment and tasks being managed. The flexibility and granular level of service delivery provide important business advantages, including:

.End-to-end problem and incident management
.Better performance reporting
.Robust, rigorous change management
.Continuous improvement

Enterprise Computing Management

NTS thought leadership, global teams, and years of experience in operating virtual infrastructure, you have a partner who can help you create a more effective and innovative IT environment—one that not only reduces costs and adds value, but holds the potential for continual change.

Spanning consolidation, rationalization (virtualization and the Cloud), and data center optimization, NTS’s Enterprise Computing Management services include:

.Server/OS Management
.Storage—SAN/NAS Management
.Remote Database Management
.Data Center Services
.Put our expertise to work on your IT challenges, driving increased productivity and IT-enabled -transformation
along the way.

Managed Security Services

Many types of Managed Security Services are available to ensure that your enterprise or data center environment is secure. Managed Firewall, Intrusion Detection, Managed VPN and patch management services are all available from NTS. With additional services like email spam and virus-filtering, we offer a comprehensive suite of managed security solutions to cover all aspects of your infrastructure.

Managed Firewall/VPN Services: Network security is always top of our agenda. With our Managed Firewall Services we assume full responsibility for safeguarding the interface between LAN, WAN, VPN tunnels and IP networks for our customers. We scale our services to suit individual requirements, providing full fall-back firewall configurations if required. Our specialist security consultants will work closely with your own team to ensure the service best fits your business need.

Managed Intrusion Detection/Prevention Services: The goal of an Intrusion Detection System (IDS) is to monitor the effectiveness of control systems by monitoring for evidence of attacks. To be effective, an Intrusion Detection System solution requires disciplined processes and expert staff, as well as a carefully configured and tuned monitoring configuration. That's why so many organizations choose to outsource this vital service to NTS. NTS’s Managed Intrusion Detection service is the cost-effective way to continuously monitor the security of your Internet and network infrastructure. The service monitors your network for the most severe exploits including worms, viruses, buffer overflows and denial-of-service attacks.

Network & Convergence Management

NTS’s Remote Network Management Service is built on extensive experience in applying best practices and business process alignment to enterprise environments, rapid deployments and managing complex networks. The Network & Convergence Management services suite includes Wide Area Network (WAN), Local Area Network (LAN), Wireless and Unified Communication (UC) technologies. Around the clock, we monitor and manage customer networks from our Network Operations Centers via best-of-breed network management tools.